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115 Case Studies
Case Study: El Paso Electric Company achieves enhanced mission-critical safety and faster outage restoration with Accruent RedEye
A Accruent Case Study
How El Paso Electric used RedEye to navigate the pandemic, and maintain service continuity
El Paso Electric (EPE) is a regional utility serving about 460,000 customers across a 10,000‑square‑mile area including El Paso, TX and Las Cruces, NM. Faced with pandemic restrictions and the need to maintain safe, reliable outage response, operators struggled with paper one‑line diagrams, handwritten changes across shifts, and slow, error‑prone communication to field crews during critical events.
EPE partnered with Accruent to deploy RedEye as a single source of truth, giving control room and field teams mobile access to up‑to‑date one‑line diagrams, real‑time shared views, and digital stamp/markup tools available 24/7. The digital solution sped outage identification and restoration during storms, reduced operational risk, and improved trust and collaboration across remote teams.
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El Paso Electric Company
Joe Natividad
Manager of System Operations