Case Study: Edge Hill University achieves 47% reduction in reactive maintenance spend with Accruent's vx Maintain and vx Field

How Edge Hill University created structured scheduling processes for preventative and reactive work orders

Edge Hill University is a campus-based public university in Ormskirk serving 15,000+ students across 118 buildings and 25,000+ assets. Its Facilities Management team struggled with an aging, internally developed ticketing system that caused poor work order visibility, ineffective job allocation, reactive maintenance, and heavy reliance on external contractors — making compliance, communication, and planning difficult.

By implementing vx Maintain and vx Field, EHU introduced self-service requests, real-time field updates, and automated work allocation by skill and priority, plus integrated workflows from request to invoicing. The changes drove a 47% reduction in reactive maintenance spend (about £140,000), a 30% drop in contractor use, £36 average savings per work order, improved workforce efficiency, better forecasting, and higher customer satisfaction.

Edge Hill University

Adrian McGillion

Director of facilities management