Case Study: Chuy's Restaurants achieves 25% reduction in equipment downtime with Accruent vx Maintain

How Chuy's improved its work order management system with vx Maintain to create efficiencies, cut costs and reduce equipment downtime by 25%

Chuy’s, a Tex‑Mex restaurant chain with about 102 stores and rapid growth, was hampered by a paper‑based asset and work order system that couldn’t scale. The company lacked a preventative maintenance program, struggled to track equipment history or vendor costs, and faced time‑consuming, error‑prone work order and approval processes that made budgeting and vendor management difficult.

Chuy’s implemented vx Maintain (integrated with Restaurant Magic), giving 300+ staff and 500+ vendors a centralized platform for work orders, quotes, purchases, warranty tracking and automated invoice approvals. The change delivered measurable gains: a 25% reduction in equipment downtime, 25% time savings for accounts payable, 20% for fixed asset accounting, 10% for operations, 60% faster vendor payments, $10K saved in operations across five stores, and more efficient handling of $658K+ in monthly maintenance work orders.

Chuy's Restaurants

Sarah Mason

Development and Accounting