Case Study: CAL's Convenience achieves 79% reduction in service repair costs and improved asset uptime with Accruent (ServiceChannel)

How CAL’s Convenience, Inc. used analytics to transform operations across its chain of 24/7 convenience store locations.

CAL’s Convenience, Inc., a 24/7 operator of 207 stores across West Texas, Oklahoma, and New Mexico, faced frequent equipment failures and 150–200 service calls per day with only 27 technicians spread thinly across its territory. The company’s legacy, manual work-order processes made it hard to prioritize emergencies, keep assets running, and control repair costs, creating revenue and customer-satisfaction risks.

By implementing ServiceChannel’s platform to centralize work orders, track spend and provider performance, and analyze repair trends, CAL’s gained the visibility needed to make data-driven dispatch and procurement decisions. The result: a 79% reduction in service repair call costs, improved asset uptime, faster payments to providers, smarter repair-vs-retire decisions, and better cross-functional budgeting.

CAL's Convenience

Jim Pearson

Regional Maintenance Manager