Case Study: Bay Area Hospital achieves streamlined compliance and centralized maintenance management with Accruent's Maintenance Connection

How Bay Area Hospital's growth prompted the organization to upgrade its enterprise solution to manage maintenance requests and connect departments

Bay Area Hospital, the medical center for Oregon’s South Coast with 129 beds, 1,000+ employees and $179M in assets, provides a wide range of inpatient and specialty services. As the organization grew, its smaller CMMS could not keep pace—staff needed an easier way to submit maintenance requests, prove regulatory compliance, and produce detailed, organization-wide maintenance reports.

By implementing Maintenance Connection, the hospital created a single online repository for asset and PM data, tied PMs to manufacturer recommendations, and enabled non‑technical staff to submit requests 24/7. Configurable reporting and cross‑departmental access improved visibility into staff productivity, adherence to preventative maintenance, and retention of detailed records to support JCAHO compliance and maximize ROI.

Bay Area Hospital

Debbie Hongell

Biomed Support Technician