Case Study: Anoka County achieves up to 97% work order completion with Accruent’s FAMIS Maintenance Management

How Anoka County, Minnesota, implemented FAMIS Maintenance Management to manage the full asset lifecycle and expand services without increasing costs

Anoka County, Minnesota—responsible for about 2.5 million square feet of public facilities—had outgrown its manual, home‑grown facilities management processes. Relying on sticky notes and phone calls, the county lacked a standard preventive maintenance program and was completing only 66% of work orders, causing inefficiency and poor customer service.

The county implemented FAMIS Maintenance Management using a phased "crawl, walk, run" approach and mobile-enabled technicians. Work‑order completion rose to 95–97% (a 45% improvement), employee and customer satisfaction improved, and reliable tracking of work orders and expenses enabled 1-, 5- and 10-year capital planning, better preventive maintenance, expanded services without added cost, and a stronger advisory role across the county.

Anoka County

Andrew Dykstra

Director Facilities Management & Construction