Case Study: American Tower achieves standardized processes and optimized workflows with Accruent's Siterra

How American Tower Standardized Processes and Optimized Workflows with Siterra

American Tower is a global digital infrastructure company with over 224,000 communication sites and a complex, multinational operations footprint. The company was managing business-critical work across 30+ separate applications, leading to duplicated data entry, slow cycle times, fragmented user experiences, and limited auditability — so ATC sought a single, industry-specific platform to standardize processes, improve speed and quality, and reduce risk.

ATC implemented Accruent Siterra as a single source of truth for assets and projects, integrating with Oracle, Salesforce, OfficeTrack and vendor systems (mostly via Mulesoft). Siterra now holds ~1.76M assets, supports 7K users and 50+ workflows, consolidating 30+ apps into one tool. The change slashed task time (example: a 100-second, 28-click update became a 6-second, 1-click action), cut annual processing hours dramatically, accelerated revenue recognition, lowered costs, improved customer satisfaction, and harmonized processes across dozens of countries.

American Tower