Case Study: Largest Non-Profit Hospital maintains corporate compliance and gains remote access with Accruent TMS OnLine

How a large, non-profit maintained corporate compliance moving to TMS OnLine

The customer is the largest private, not-for-profit, faith-based hospital in Arkansas—its Little Rock campus is a flagship facility with over 800 licensed beds. The hospital sought to move from an on‑premise CMMS to Accruent’s TMS OnLine to enable remote access, mobile work‑order submission, and automatic upgrades, but an earlier request was delayed after corporate compliance raised concerns about security for protected health information.

After re‑submitting the project in 2023—following strengthened security protocols and leadership changes—the hospital completed the migration to TMS OnLine. The move eliminated reliance on the internal IS team for upgrades and server issues, enabled behind‑the‑scenes updates and rapid Accruent support, and unlocked mobile/web request capabilities (including QR codes and badge‑sized links) that significantly sped technician workflows and improved overall efficiency.