GNC - Customer Case Study

GNC is the leading nutritional supplements retailer with annual sales of more than $1.8 billion in 2011. As the company continued to add locations and expand to international markets, they wanted to gain control of their real estate – their second-highest cost after salaries. GNC needed a system to streamline their real estate management processes by integrating the lease management and accounting components and automating their auditing. They evaluated several solutions but selected Accruent because its scalability, flexibility and robust functionality could meet the challenges of large retailers. After implementation in 2002, GNC received 100% ROI right away and saved substantial amounts of money by dramatically improving rent payment accuracy. The Accruent solution gave GNC more control over lease data access and improved the integrity of that data. By streamlining processes, GNC improved efficiency and uncovered an opportunity to integrate the accounting department with the real estate management team, creating a smoother system.