Case Study: Southern Healthcare System achieves centralized maintenance insights and cost savings with Accruent's Connectiv HTM solution

Gaining Insights into Preventative Maintenance, Work Orders, SLAS, Audits, and Utilization

One of the largest faith-based, nonprofit health systems in the U.S. — with 29 hospitals, more than 100 outpatient sites, 24,000 employees and $4.52B in annual revenue — was outgrowing its legacy computerized maintenance system. The existing tool lacked essential metrics (SLAs, lifecycle and upkeep costs), was disconnected from other enterprise systems, and produced siloed, nonstandard reporting across hospitals, leaving the HTM team without centralized visibility or actionable data.

The system implemented Accruent Connectiv HTM, a cloud solution built on ServiceNow with automated workflows, clear dashboards and integrations with ECRI and medical device cybersecurity tools. Connectiv centralized preventative maintenance, work orders, SLAs, audits and utilization data, enabling predictive maintenance scheduling, better capital and staffing decisions, improved compliance and device security, and measurable cost savings.