Case Study: Under Armour achieves full-circle accountability and major cost and efficiency gains with Accruent's ServiceChannel

Athletic Apparel Retail Chain FM Team Achieves ‘Full Circle Accountability’ with Vendors Nationwide

Under Armour, the performance apparel and footwear brand with 168 owned North American stores, faced a facilities-management bottleneck: a two-person FM team running a largely “pen-and-paper” process that left them without real-time visibility, prioritization, consistent KPIs, or efficient invoicing and preventative maintenance tracking. These limitations created delays, billing errors and limited ability to hold vendors accountable.

Deploying ServiceChannel across all stores gave Under Armour a centralized platform (service automation, invoice manager, planned maintenance, analytics, compliance and mobile tools) that enabled real-time tracking, vendor scorecards and automated invoicing and compliance alerts. The FM team gained full-circle accountability, faster workflows and better vendor performance, delivering measurable gains — 20% lower average invoice amount, 83% faster invoice approval, 16% shorter work-order resolution, 52% higher first-time completion and a 26% improvement in vendor check-ins.

Under Armour

Kim Bowling

Senior Manager Global Store Development