Case Study: Watson-Marlow Fluid Technology Solutions achieves scalable asset management and improved operational efficiency with Accruent Maintenance Connection

How Maintenance Connection Helped Watson-marlow Fluid Technology Solutions (Wmfts) Improve Operational Efficiency and Collaboration

Watson‑Marlow Fluid Technology Solutions (WMFTS), a Spirax Group division with about £394M in annual turnover, produces peristaltic pumps and fluid path technologies for life sciences and process industries. Although WMFTS had adopted Accruent Maintenance Connection to move away from paper and improve recordkeeping, decentralized use across business units led to license reallocation, thousands of hard‑to‑manage open work orders and slow support escalations—highlighting the need for centralized control and clearer processes.

In late 2023 WMFTS appointed a single system owner, centralized license management, implemented a streamlined escalation process, created a dedicated Accruent MS Teams page, rolled out the Interactive Training Academy, and started quarterly global Accruent calls. The result: platform adoption and collaboration improved, response times dropped, assets in the system rose ~150% year‑on‑year while management time stayed minimal (about 5% of the owner’s week), and Maintenance Connection was extended across more business functions.

Watson-Marlow Fluid Technology Solutions

George Morant

Global Manufacturing Engineering Manager