Case Study: Fortune 100 Financial Organization achieves 98% reduction in help desk calls with Accruent EMS

How a leading financial firm simplified meeting space reservation processes to reduce help desk requests, improve communication and lower admin overhead

Fortune 100 Financial Company, a pension-system market leader managing 2.3 million participants with about 6,000 employees across 30 offices and roughly 300 meeting rooms, faced a complex, high-volume scheduling challenge across major conference centers in New York, Denver, and Charlotte. Needing robust reporting, rapid room reservations, and detailed A/V inventory and tracking, the organization selected Accruent EMS (EMS Software) as their meeting and room scheduling solution.

Accruent EMS delivered self-service reservations, centralized scheduling, A/V inventory management, and catering integration, enabling users to book rooms and resources directly. As a result, the company saw a 98% reduction in outsourced help-desk requests, improved communication with catering providers, and reduced administrative overhead by reallocating staff from event logistics to higher-value tasks—saving significant time and costs.