Case Study: a Fortune 100 financial organization reduces help desk calls with Accruent EMS

Fortune 100 Financial Organization reduces help desk calls by 98% with Accruent EMS

A Fortune 100 financial organization, a pension system market leader with 6,000 employees, faced a complex challenge in managing hundreds of daily meetings across its 30 offices. They required a powerful and adaptable solution to streamline their detailed scheduling process, provide statistical reports on room utilization, and reduce the administrative burden on staff. To address this, the organization selected Accruent EMS as their meeting and room scheduling software.

By implementing Accruent EMS, the organization empowered users to make their own reservations, which led to a 98% reduction in help desk requests and significant cost savings. The solution also improved communication with catering providers and reduced administrative overhead by allowing staff to be reallocated to higher-value tasks. Accruent provided the powerful and flexible tool needed to achieve these efficiencies.