Case Study: El Paso Electric achieves safer, faster outage response with Accruent EMS RedEye

El Paso Electric serves 460,000 customers with Accruent EMS

El Paso Electric (EPE), a utility provider serving over 460,000 customers, faced a significant challenge when the pandemic disrupted its traditional method of managing power outages. Their system operators relied on large paper diagrams and handwritten markups to communicate with field crews, a process that became inefficient and risky with remote work and shift changes. To address this communication gap and ensure service continuity, EPE partnered with vendor Accruent to implement its RedEye document management system.

Accruent's RedEye solution provided a digital, mobile-first platform for accessing accurate, real-time one-line diagrams. This allowed EPE's teams to collaborate safely and efficiently from any location, eliminating reliance on difficult-to-read handwritten notes. The implementation resulted in safer operations, reduced downtime during critical outages, and improved trust and collaboration across remote teams. Accruent also enhanced the product with new stamp and markup functionalities specifically for EPE's use case.

El Paso Electric