Accruent EMS
69 Case Studies
Case Study: El Paso Electric maintains service continuity with Accruent EMS RedEye
A Accruent EMS Case Study
El Paso Electric maintains service continuity for 460,000 customers with Accruent EMS
El Paso Electric (EPE), a key electricity provider for over 460,000 customers, faced a critical communication challenge during the pandemic. Their system operators relied on large paper diagrams and handwritten notes to manage power outages and direct field crews, a process that became inefficient and risky with new safety protocols and shift work. To address this, EPE partnered with vendor Accruent to implement its RedEye document management system.
Accruent's RedEye solution provided a digital, mobile-first platform for accessing the most up-to-date system diagrams. This allowed EPE's control room and field personnel to view the same information in real time from phones and tablets, replacing error-prone paper processes. The result was safer, more efficient operations with improved collaboration across remote teams, enabling them to reduce downtime and maintain service continuity during critical outages.
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