Case Study: Columbia College Chicago reduces unanticipated maintenance requests with Accruent FAMIS

Columbia College Chicago reduces unanticipated requests by 80% with Accruent EMS

Columbia College Chicago, a higher education institution with a large urban campus, faced significant challenges with its facilities management. Their team of 40 employees struggled to track service requests and completed work, operated primarily through reactive maintenance, and lacked a central system of record. This led to untracked requests, frequent equipment failures, and an inefficient allocation of their workforce.

By implementing Accruent's FAMIS cloud solution, the college gained a system to track work orders from start to finish. The results were substantial: the facilities team reduced unanticipated service requests by 80%, justified investments in additional staff, and now performs preventive maintenance regularly. Accruent's solution provided the data and tools needed to run a more efficient, cost-effective, and accountable facilities management department.

Columbia College Chicago