Case Study: City of Orlando improves wastewater maintenance efficiency with Accruent Maintenance Connection

City of Orlando streamlines 1,000+ daily work orders with Accruent EMS

The City of Orlando faced a significant challenge in maintaining its critical water reclamation infrastructure, which serves over 250,000 residents. Their maintenance team relied on a paper-based system for managing more than 1,000 daily work orders and parts requisitions, leading to frequent errors, lost requests, and an inability to perform proactive maintenance. To ensure the reliability of these mission-critical services, the city needed a modern and digital solution from a vendor like Accruent.

Accruent implemented its Maintenance Connection CMMS to digitize the city's entire work order and parts requisition process. The solution provided mobile access for field crews, automated approval workflows, and integrated with the city's SCADA system for real-time alerts. As a result, the City of Orlando achieved a completely paperless system, eliminating errors and miscommunication. Accruent's solution enabled improved visibility into maintenance status, faster field response times, and a more efficient, reliable operation for delivering clean water.

City of Orlando