Case Study: Anoka County improves work order completion and asset management with Accruent EMS FAMIS Maintenance Management

Anoka County boosts work order completion to 97% with Accruent EMS

Anoka County, a growing county in Minnesota, was struggling with an inefficient, manual facilities management system for its diverse portfolio of 2.5 million square feet of space. This home-grown solution resulted in only 66% of work orders being completed, leading to poor customer service and a lack of a standard preventive maintenance approach. To address these challenges, the county turned to vendor Accruent EMS for a solution using its FAMIS Maintenance Management product.

By implementing Accruent EMS's FAMIS solution, Anoka County achieved a dramatic 45% improvement, completing 95 to 97% of work requests. The system provided full visibility into the asset lifecycle, enabling accurate forecasting and the creation of multi-year capital plans. The measurable impact allowed the facilities department to expand its services without increasing costs, improving both employee and customer satisfaction. Accruent EMS's solution ultimately positioned the facilities department as the consultant of choice for the entire county.

Anoka County