Case Study: American Tower standardizes processes and optimizes workflows with Accruent EMS

American Tower cuts 30+ custom applications to one with Accruent EMS

American Tower, a global digital infrastructure company, faced challenges with operational inefficiency due to using over 30 disparate applications to manage its processes and store critical data. This fragmented system required users to work across multiple platforms, leading to manual data re-entry, communication issues, and extended cycle times. To address this, they sought a consolidated solution and selected the Siterra product from vendor Accruent EMS.

Accruent EMS implemented its Siterra platform to serve as a single source of truth for assets and projects, integrating it with Oracle, Salesforce, and other systems. The solution standardized processes into over 50 different business workflows, which dramatically reduced processing times. This consolidation allowed for quicker revenue recognition, reduced costs, and improved customer experience. A company director summarized that the solution enabled them to harmonize business processes globally across 21 countries.

American Tower