Case Study: OPTP Doubles Sales Efficiency with AccountMate

Global Orthopedic Supplier Double Sales and Maximizes Online Efficiencies

Orthopedic Physical Therapy Products (OPTP) is a Minneapolis-based supplier of orthopedic, physical therapy, rehabilitation, fitness products, and educational materials. As OPTP’s sales grew—especially through web orders that made up 25% to 30% of revenue and trade show sales that needed faster processing—the company struggled with manual re-entry, delays, and errors in handling orders and shipping data, even though it was already using AccountMate SQL.

AccountMate, working with iSOFT Systems and the AMmobile solution, customized OPTP’s system so web orders flowed directly into AccountMate and trade show orders could be entered, paid, and synced on the spot from an iPad. AccountMate also supported automated shipping and custom reporting, helping OPTP streamline operations, reduce manual work, and improve customer service; over 20 years, the company doubled sales while keeping accounting and customer service staff levels unchanged.

OPTP

Richard Carlson

Accounting and IT Manager