Case Study: Tom Smith Fire achieves unified, more efficient back-office and order management with Accounting Seed

Equipping First Responders with Greater Efficiency

Tom Smith Fire is a Service-Disabled Veteran-Owned Small Business that supplies fire and personal protective equipment to the U.S. Department of Defense and federal fire departments. As sales and product offerings grew, the company struggled with a QuickBooks-and-Excel workflow and multiple spreadsheets, and needed a highly customizable CRM and back-office solution to support complex customer and order processes.

Tom Smith Fire implemented Salesforce CRM with Accounting Seed and engaged Cloud Mentor to customize and train on the integrated cloud platform. The single-platform solution eliminated system hopping, simplified back-office workflows, and delivered measurable efficiency gains plus the ability to view and monitor all order-related records in one database.

Tom Smith Fire

Georgia Stager

Accounting Manager