Case Study: UserGems delivers faster onboarding and better training with Accord

How UserGems Delivers Better Training & Faster Onboarding

UserGems, a Signal Platform that helps revenue teams identify and act on buyer signals, was struggling with manual customer onboarding in Google Sheets. The team had trouble keeping timelines aligned, updating multiple stakeholders, and managing different template variations, which made the process time-consuming and hard to scale.

To solve this, UserGems implemented Accord to run onboarding in a centralized workspace where they could set goals, store resources, and track next steps for every customer. With Accord, the team improved transparency and accountability, made training new hires much easier, and streamlined the rollout during an organizational restructure. UserGems says Accord is easy to use, saves time, and has earned 5/5 customer ratings, with the company rating Accord 10/10 overall.

UserGems

Steven Farina

Director of Customer Success