Case Study: FieldPulse streamlines onboarding and implementation with Accord

FieldPulse cuts onboarding to 30 days with Accord

FieldPulse, an all-in-one field service management software company, faced challenges with a disjointed customer onboarding process that lacked structure and accountability. Their implementation team struggled with missed tasks, slipping timelines, and lost information across disparate systems. To solve this, they turned to Accord's customer onboarding and implementation platform.

By implementing Accord, FieldPulse gained a centralized system to create structured, customizable customer portals with clear roadmaps and assigned responsibilities. The solution integrated with Salesforce for better visibility. As a result, FieldPulse dramatically accelerated its processes, achieving average onboarding timelines of 30 days and implementation timelines of 56 days, both below their internal benchmarks.

FieldPulse