Case Study: Wisconsin Hospitality Group achieves 11% drop in turnover and 15% reduction in training costs with Accord LMS

Wisconsin Hospitality Group - Customer Case Study

The Wisconsin Hospitality Group (WHG) is a restaurant-management company operating 118 restaurants across Wisconsin, including 40 Applebee’s locations. Facing industry-high turnover and onboarding roughly 4,800 new hires a year, WHG needed a training solution that integrated with its company portal, smaller data sites and back-end systems while providing simple, reliable reporting to support the company’s focus on accountability.

WHG selected Accord LMS in 2011, implemented a 5,000-user license in under two weeks, and integrated the LMS with its CMS, POS and HR systems so employee accounts and role-based course catalogs are created automatically. The result: improved employee satisfaction, an ~11% reduction in Applebee’s turnover (about $68,000 saved annually), a 15% drop in per-employee training costs, 100% verifiable compliance reporting, and restaurant managers able to focus more on guest experience.

Wisconsin Hospitality Group

Peter Paasch

Director of Information Technology