Case Study: Health Prime International achieves scalable HIPAA compliance and expanded training with Accord LMS

Health Prime International - Customer Case Study

Health Prime International, a Maryland-based medical billing and healthcare technology firm that grew from about 30 to over 500 employees across the U.S. and India, needed to standardize and scale employee and client training to meet regulatory requirements (HIPAA, OSHA, ICD‑10) and ensure consistent revenue-cycle and care‑management processes. Their legacy LMS could not scale or provide reliable reporting to prove timely completion of required training.

In 2013 HPI deployed Accord LMS, integrating it with their DNN-based CMS and HR system in under two weeks to automate enrollment, completion tracking and audit reporting. Accord now manages roughly 90% of HPI’s training—supporting self‑paced and leadership courses, delivering client training, producing certificates and compliance reports in minutes, and enabling expanded training with no increase in FTEs.

Health Prime International

Parag Shah

President