Case Study: Northamptonshire Police Force achieves faster course processing and major resource savings with accessplanit

Accessplanit Software ‘Speeds Up’ Course Processing for Northamptonshire Police

Northamptonshire Police Force needed to replace a labor-intensive, paper-based process for managing National Speed Awareness Courses, which involved phone bookings, manual payment handling, diaries, and spreadsheets. The old system created limited visibility, double-booking risk, and poor customer service, so the Force turned to accessplanit and its hosted course management software.

accessplanit implemented an online booking and administration solution integrated with NDORS, along with automated payments, reminders, reporting, and messaging tools. The results included a 70% reduction in administration costs, more than 6,500 resource hours saved annually, and a drop from five staff to 1.5 managing bookings, while improving attendance, auditability, and customer satisfaction.

Northamptonshire Police Force

Mike Johnson

Northamptonshire Police Force