Case Study: Zen Internet saves £17,000 and scales payments with AccessPay

Unlocking £17,000 & a new way to pursue growth without penalty

Zen Internet, a UK telecoms and connectivity provider, needed a better way to manage high-volume direct debit payments as it scaled. Its legacy payment provider had become costly, inflexible, and difficult to support, with unpredictable overage fees and rising transaction costs. AccessPay was brought in to provide a more reliable and growth-friendly payment solution.

AccessPay delivered a seamless migration to a flat-rate, no-overage payments platform with dedicated support, automated reporting, and no development work required. The implementation took just four weeks and caused no downtime. As a result, Zen Internet saved £17,000 annually, avoided monthly overage charges, improved processing efficiency, and now handles 174,000 transactions worth £9.6 million per month in just two minutes per run.

Zen Internet

Sarah Horsfall

Management Accountant