Case Study: Omni Capital Retail Finance achieves faster, fully automated Direct Debit processing with AccessPay

Speed, reliability, and service: non-negotiables when processing 200,000 Direct Debits

Omni Capital Retail Finance, a Hampshire-based finance firm offering instant digital lending, needed a better way to process hundreds of thousands of Direct Debits efficiently and reliably. Its existing payments provider was becoming too expensive to scale and lacked the close, responsive support the business needed for a mission-critical collections process.

AccessPay provided Omni Capital Retail Finance with a fully automated Direct Debit collections solution, including automatic security checks, background file and report downloads, and fewer logins across systems. The result was a process that became 3x faster, reduced a task that once took a few hours to about one hour, improved audit readiness, and helped Omni run leaner operations with stronger user controls and support.

Omni Capital Retail Finance

Kerry-Anne Kent

Admin Team Leader