Case Study: One Call Insurance saves time, money, and risk with AccessPay

Saving time, money, and risk with One Call Insurance

One Call Insurance, a fast-growing UK insurer serving 600,000+ customers, needed a simpler way to handle its large volume of monthly direct debits and banking communications. After building its own in-house premium finance system, the company wanted to move away from complex TMSs and charge-by-transaction ERPs and instead find a low-cost, low-maintenance banking gateway. AccessPay provided the vendor solution, offering Bank Integration-as-a-Service.

AccessPay implemented a bank connectivity and payments automation solution that integrated with One Call Insurance’s bank via SFTP and enabled one-click payment submission. The result was a faster, simpler process that saved the team up to half a day per week in financial processing time, or about 20 days of labour each year, while also reducing risk by eliminating manual steps and potential errors. The implementation was completed quickly, with One Call Insurance live within a couple of months of testing.

One Call Insurance

Joanne Rice

Company Director