Case Study: Carl Zeiss achieves improved customer satisfaction and flexible monthly Direct Debit payments with AccessPay

Improving customer satisfaction with a secure and reliable payments service

Carl Zeiss, a global leader in optical and optoelectronic technology, faced growing customer demand for more flexible payment options for high‑value purchases. The UK business wanted to offer monthly finance plans but their manual process—creating individual monthly invoices—was time‑consuming, error‑prone and increased staff workload. To address this they engaged AccessPay to deliver improved Bacs connectivity and payments automation.

AccessPay implemented an automated Bacs Direct Debit collections solution as the integrator between Carl Zeiss’s back‑office and Bacs, enabling credit via Direct Debit, AUDDIS and collection file processing. The new setup reduced manual admin, streamlined reporting and made setting up collections much easier, while driving a sharp upturn in staged payments—broadening Carl Zeiss’s customer accessibility and revenue streams. AccessPay’s platform thus enabled faster, more reliable payment processing and improved customer satisfaction.

Carl Zeiss

Minhaz Miah