Case Study: Wildfowl & Wetlands Trust achieves streamlined, fee-free collection of 35,000 monthly Direct Debit donations with AccessPay

Helping The Wildfowl & Wetlands Trust collect 35,000 donations via Direct Debit every month

The Wildfowl & Wetlands Trust (WWT), a UK wetland conservation charity, processes over 35,000 recurring Direct Debit donations each month but faced the end-of-life of its incumbent on‑premise payments software and an expensive, transaction‑capped renewal that threatened its growth and operational flexibility. To avoid per‑transaction penalties and the constraints of a single‑machine setup, WWT selected AccessPay as its payments vendor.

AccessPay implemented its cloud‑based integration platform to manage WWT’s Direct Debit collections, providing secure Bacs connectivity, automated error and duplicate flagging, and the ability for authorised users to upload two Direct Debit files and process around 35,000 transactions in minutes from any device. By replacing transaction fees with a single fixed annual subscription, AccessPay delivered predictable costs, improved disaster recovery and reconciliation, and freed WWT to plan its five‑year expansion without fear of per‑payment penalties.

Wildfowl & Wetlands Trust

Jennelle Murray - King