Case Study: Darlington Building Society improves operational resilience with AccessPay

Darlington Building Society Improve Operational Resilience with Automated Payments and PRA Reports

Darlington Building Society, a FCA/PRA-regulated financial services firm, needed to strengthen Operational Resilience while reducing the risks tied to manual payment processes and third-party dependencies. AccessPay supported the society’s assessment by helping them evaluate payment continuity, faster payments, and the impact of potential downtime across their critical business services.

AccessPay implemented an automated payment solution that acted as a controlled link between Darlington Building Society’s back-office systems and its banks, with approval workflows, mandate controls, dual authorization, and audit-ready reporting. As a result, Darlington Building Society reduced people risk, improved payment controls and visibility, and halved their time to process, while maintaining confidence that any AccessPay disruption would fall within their 48-hour impact tolerance.

Darlington Building Society