Case Study: Saga Healthcare automates secure Direct Debit collections and cuts costs with AccessPay

Automating Saga's Direct Debit collections process

Saga Healthcare, a provider of private care-at-home services that collects around 1,000 Direct Debit payments a month, needed a more cost-effective, transparent and scalable way to manage Bacs collections after year‑on‑year price increases and limited visibility from their incumbent provider. They engaged AccessPay seeking an integrated, reliable Direct Debit solution that would give them greater control over cash flow and simplify payment processing.

AccessPay implemented its enterprise‑to‑bank integration platform to automate Saga’s Direct Debit collections, delivering a seamless go‑live in just five days and offering bank‑grade security (PGP, SFTP, 2‑factor authentication and approval workflows). The move gave Saga predictable, flat annual pricing and lower costs than their previous supplier, enabled faster customer onboarding, supported scaling of monthly Direct Debits (circa 1,000/month) and reduced operational risk.

Saga Healthcare

Ryan Corbett

Management Accountant