Case Study: The Lesher Center for the Arts achieves 29% online sales growth and an 84% reduction in box office training time with Accesso

Streamlining the Box Office and Increasing Online Sales at The Lesher Center for the Arts

The Lesher Center for the Arts, a 4-theatre arts venue in Walnut Creek serving 350,000 patrons annually and presenting 600+ ticketed performances with 80+ producers, needed to streamline labor-intensive season package renewals and the processing of over 10,000 exchanges each year. Their previous ticketing vendor lacked the advanced online functionality, customizable pages and precise reporting the city-affiliated Center required, so they selected Accesso and its box office ticketing solution to address these challenges.

Accesso implemented online season package renewals, a Producer Portal, customizable ticketing templates and robust reporting tools, enabling the Center to move exchanges and renewals online and reduce manual work. As a result, the Center saw a 29% growth in online channel sales, an 84% reduction in box office training time (from 100+ hours to about two days), and now processes roughly 10,000 exchanges each season, with ongoing joint enhancements to further improve efficiency.

The Lesher Center for the Arts

Courtney Egg

Audience Services Coordinator