Case Study: ShoWare Center achieves revenue growth and fee control with Accesso box office solution

Boosting revenue and improving ROI with the accesso ShoWare Center

ShoWare Center, a 154,000-square-foot multipurpose arena operated by the City of Kent near Seattle, hosts more than 110 events annually and draws over 400,000 guests. Seeking long-term fiscal success and wanting to avoid high ticketing fees and slow settlement processes, arena management selected Accesso and its box office ticketing solution to gain flexible control, fan-friendly features and an improved revenue model.

Accesso implemented its box office ticketing solution and later the Accesso point of sale system to give the ShoWare Center complete in-house control, customizable fees and an intuitive shopping experience. By enabling free print-at-home tickets, reduced family-event fees and a low-fee structure, Accesso helped the venue drive greater ticket sales, remain competitive among 25 nearby venues and streamline operations—delivering measurable revenue growth and operational efficiency.

ShoWare Center

Tim Higgins

General Manager