Case Study: Tamalpais Community Services District improves service request management with AccessE11

Tamalpais Valley - Customer Case Study

Tamalpais Community Services District, a municipal services provider in California, recognized it was underserving its citizens due to a lack of technological infrastructure for handling service requests. The district turned to vendor AccessE11 to address this challenge and improve its response to community concerns, initially focusing on its Waste Management Team.

The solution from AccessE11 was easy to implement and use, featuring an intuitive interface and customizable categories. It streamlined the request process, leading to increased efficiency, transparency, and accountability. This allowed staff to work remotely and receive automated notifications. As a result, the district improved citizen service and reduced labor costs. Due to this success with AccessE11, the platform was expanded to additional departments including Sanitation, Parks & Rec, and Facilities.

Tamalpais Valley

Cyndie Martel

District Office Manager/District Clerk