Case Study: South Stormont improves citizen service and internal efficiency with AccessE11

South Stormont streamlines citizen issues for 13,110 residents with AccessE11

The township of South Stormont, a municipality in eastern Ontario, faced challenges with inefficient citizen engagement, relying on phone calls, emails, and manual notes. They sought a more efficient and responsive solution that was affordable, easy to use, and provided visibility for staff. They partnered with vendor AccessE11 to implement its citizen engagement software.

AccessE11 provided a solution that streamlined case management, allowing for automatic assignment and citizen notifications. The mobile app enabled field staff, particularly in Public Works, to work remotely even without data access. The implementation resulted in greatly improved internal communication and reporting, including through GIS mapping, leading to more responsive service and happier, more engaged residents.

South Stormont