Case Study: Municipality of Meaford improves citizen issue tracking and reporting with AccessE11

Municipality of Meaford saves more than annual license fees in 4 months with AccessE11

The Municipality of Meaford faced a challenge in effectively tracking and managing citizen service requests, which often fell through the cracks due to a reliance on emails and memory. To address this, they sought a citizen service request management system. After finding generic CRM platforms too expensive and ill-suited, they turned to AccessE11 and its Citizen Issue Tracking platform.

AccessE11 provided an out-of-the-box solution that was easy to implement and use. The platform was quickly adopted across the organization, expanding beyond citizen issues to track internal requests for IT, Facilities, and Fleet Management. The measurable impact was significant, with AccessE11 saving more than its annual license fees in staff effort within the first four months and enabling the closure of over 1,700 cases in six months.

Municipality of Meaford