Case Study: Hastings Highlands improves citizen issue management with AccessE11

Hasting Highlands handles 1,900 service requests with AccessE11

The municipality of Hastings Highlands, a township in Ontario, faced the challenge of providing consistent and exceptional customer service to its residents and visitors. Their previous system for tracking citizen issues was inefficient, leading to frustration and a lack of community engagement. To meet a new customer service bylaw, they partnered with AccessE11 to adopt its citizen issue management software.

By implementing AccessE11, Hastings Highlands provided an easy-to-use platform for submitting service requests. This solution led to a dramatic increase in citizen engagement, with service requests rising from 40-50 per year to 1,900 without a change in staffing levels. AccessE11 empowered citizens, improved internal resource allocation and budget planning, and became an important aspect of daily municipal operations.

Hasting Highlands