Case Study: City of Corner Brook improves citizen issue tracking and reporting with AccessE11

City of Corner Brook improves citizen issue tracking for 31,917+ residents with AccessE11

The City of Corner Brook, NL was seeking a better citizen issue management solution to improve services for its over 31,900 residents. Their previous system was inadequate, particularly for reporting. After evaluating alternatives, the city selected the software from AccessE11 in September 2019 due to its affordable price point, which streamlined the procurement process.

By implementing the AccessE11 platform, the city enabled staff to update and manage issues from anywhere using web and mobile apps, starting with Public Works and Water & Wastewater divisions before expanding to other departments. The solution provided consistent data collection and simplified reporting, allowing for better-informed council decisions. AccessE11 also facilitated remote work for over 25 staff, leading to improved citizen services and reduced labour costs for the municipality.

City of Corner Brook