Case Study: Township of South Stormont improves citizen service and remote field work with AccessE11

Amherst - Customer Case Study

The Township of South Stormont, a municipality in Ontario, was struggling with an inefficient system for managing citizen issues that relied on phone calls, emails, and physical notes. They needed an affordable and easy-to-use solution that would provide visibility for staff and allow for remote work. To address this challenge, they partnered with AccessE11 and implemented its case management solution.

By implementing the AccessE11 platform, South Stormont gained a streamlined process for creating, assigning, and resolving citizen cases. The AccessE11 mobile app proved especially valuable for field staff, enabling them to work offline and keep teams updated remotely. The solution's reporting and GIS mapping features replaced manual searches with instant data access. AccessE11 helped the township become more efficient and responsive, leading to improved citizen satisfaction through automated notifications and case resolution.

Amherst