Case Study: UFCW Local 1262 achieves 85% faster application processing with Access

How New Jersey’s largest local labor union reduced its processing time by 85%

UFCW Local 1262 & Employers Benefit Funds, New Jersey’s largest local labor union, was struggling to keep up with an average of 2,700 new membership applications each month. Its in-house records process relied on scanning and manual data entry by one dedicated resource, creating a backlog and making it hard to deliver timely service while avoiding the cost of adding staff. Access helped the organization look for a broader, more scalable solution, using its hosted document imaging and records management services.

Access implemented a hosted document imaging solution to capture, index, and securely store membership applications, along with a data entry service that feeds information into the union’s system within 48 hours. As a result, UFCW Local 1262 & Employers Benefit Funds reduced application processing time from two weeks to two days, improved data accuracy, and gained stronger quality control and business continuity without investing in new hardware or software. Access also helped free up staff for other critical work and created a solution that can scale to support future growth.

UFCW Local 1262

Harvey Whille

President