Case Study: Surepharm Services achieves 75–80% improved planning, on‑time delivery and stock control with Access Group’s Orchestrate

Surepharm Services - Customer Case Study

Surepharm Services, a 120‑employee contract manufacturer of solid‑dose pharmaceuticals, was relying on a bespoke Microsoft Access MRP that offered only basic date lists and no visual scheduling, forecasting or robust planning controls. Facing 200–300 unique products in flight, uncertain delivery dates, poor stock visibility and constant firefighting, they engaged Access Group to provide a pharmaceutical‑ready planning and scheduling solution.

Access Group implemented AccessOrchestrate, an advanced planning and scheduling system with visual Gantt‑style views, real‑time forecasting and integration with Surepharm’s legacy works orders, quality links and audit trail. The change delivered clear results: planning and scheduling capacity improved by 75–80%, on‑time‑in‑full deliveries and stock control markedly improved, throughput and labour efficiency increased, customer update requests fell, and management gained reliable KPI reporting.

Surepharm Services

Andrew Gardner

Planning Manager