Case Study: SSB Law boosts client relationships and efficiency with Access Group's Access Legal

SSB Law talks to Access about boosting client relationships with Access Legal's Case Management software

SSB Law, a Sheffield-based practice founded in 2007, needed a scalable, flexible case management solution to support its strong focus on client relationships and future growth. After researching options, the firm selected Access Group’s Access Legal Case Management software to replace a less satisfactory system and provide a single, configurable platform for case handling, finance and marketing.

Access Group implemented Access Legal with tailored workflows, a customised New Business Enquiries (NBE) module and integration with dotMailer, creating a centralised database that delivers instant case access, automated marketing uploads and an efficient audit trail. The solution has improved efficiency and time-to-service for file handlers, enabled targeted marketing and better conversion tracking, reduced manual intervention, and produced cost savings that SSB Law can pass to clients — all achieved through Access Group’s Access Legal platform.

SSB Law

Steve Westwood

Operations Manager