Case Study: Scripps College achieves integrated, targeted fundraising and major cost savings with Access Group's thankQ CRM

Scripps College - Customer Case Study

Scripps College, a top-ranked liberal arts college, faced major pain from disconnected systems that prevented automated data flows and modern donor communications. Needing an affordable CRM and a supportive software partner, Scripps evaluated vendors and chose Access Group’s Access thankQ after on‑campus demos and detailed proposals that matched their technical and budget requirements.

Access Group implemented the Access thankQ CRM, localizing workflows and extending support hours to bridge the UK–California time difference; the solution cost was about half that of the next leading US vendor and went live four months ahead of the public launch of Scripps’ largest campaign. The Access Group deployment consolidated fundraising and membership data, integrated with MailChimp for real‑time, targeted communications, sped reporting and workflows, saved staff time and budget (with savings redirected into the campaign), and left the College better able to track and engage donors.

Scripps College

Kristen McInnis

Executive Director of Institutional Advancement