Case Study: Radiocentre cuts IT and Finance enquiries with Access Group's aCloud TeamSeer

Radiocentre relieves pressure on its IT and Finance teams

Radiocentre, the trade body for UK commercial radio with 23 London-based staff, was struggling with an ineffective absence management system—poor implementation and web rendering, no Outlook integration, frequent password resets—and mounting support requests that burdened IT and Finance. After researching the market they selected Access Group’s aCloud TeamSeer to deliver an easy-to-use absence system with calendar and payroll integration.

Access Group implemented aCloud TeamSeer quickly and provided straightforward, responsive support, integrating with Outlook so staff no longer had to enter appointments twice. As a result, requests to IT and Payroll have significantly reduced, logons are smoother, and IT and Finance teams have regained time to focus on higher‑value projects.

Radiocentre

Neil Dawson

IT manager