Case Study: New Directions reduces admin, improves governance and maximises co‑production with Access Group’s Access Care Compliance

New Directions have reduced admin, improved governance and maximised co-production with Access Care Compliance

New Directions, a provider of supported living and community support for people with autism and mental health diagnoses, was struggling with time‑consuming, paper‑based audit, governance and compliance processes that diverted managers from frontline work. To streamline these processes they selected Access Group’s Access Care Compliance to centralise audits, evidence and reporting.

Access Group implemented Access Care Compliance with tailored audits, a CQC‑aligned mock‑inspection module and tracked action‑point follow up, enabling client contributions to audits and staff training for inspections. The result: significantly reduced staff time on admin, more effective audits and mock inspections, improved service quality and inspection readiness, and increased co‑production, client engagement and confidence.

New Directions

Rachel Child

Compliance and Governance Manager