Case Study: National Space Centre achieves streamlined admissions, web ticketing and retail with Access Group

National Space Centre - Customer Case Study

The National Space Centre, the UK's largest attraction dedicated to space and welcoming nearly 500,000 visitors a year, faced the challenge of unifying admissions, ticketing, bookings, membership, retail EPOS and web sales while also handling Gift Aid and simplifying reporting and staff training. To address this, they selected an integrated solution from Access Group to replace disparate systems and integrate shop and catering operations with online ticketing.

Access Group delivered a single platform that handles admissions & ticketing, end-to-end Gift Aid processing, bookings and events, membership management, retail POS with full stock control and Chip & PIN, plus a real-time web sales interface. The implementation gave the National Space Centre a one-stop system with consistent reporting, simplified staff training, seamless EPOS integration and a zero-overhead cost per online transaction, producing clear operational efficiencies and improved customer data.

National Space Centre

Graham Law

Head of Technical Services