Case Study: Guardian Recovery achieves Guaranteed Level of Service and doubles gross collections with Access Group's Access Legal

National Debt Recovery Company becomes first UK firm to offer Guaranteed Level of Service since implementing Access Legal's Case Management Software

Guardian Recovery, a national debt recovery company managing 6,000 live cases totalling over £16m for roughly 3,500 clients, needed a scalable, consistent system to streamline high-volume case management and improve client service. After market research it selected Access Group’s Access Legal case management software for its customizable client/debtor relationship features, automation and capacity for volume case handling.

Using Access Group’s Access Legal, Guardian Recovery centralized case data, automated workflows and diary actions, and integrated a client portal for real-time case updates. The solution reduced update calls/emails, enabled staff to handle many more cases consistently, doubled gross collections within six months, and allowed Guardian Recovery to become the first UK debt recovery firm to offer a Guaranteed Level of Service.